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Alan is a prevention-focused health insurance company serving 1M+ members across Europe and Canada. As Operational Onboarding Manager, you will lead the critical onboarding phase for Alan's largest enterprise clients, ensuring seamless transitions and building trusted relationships with key stakeholders.
Your primary responsibilities include:
• Managing comprehensive onboarding workshops and hands-on training for HR and Payroll administrators on Alan's platform
• Handling complex operational processes including payroll integration, employee affiliation, and billing setup
• Proactively identifying and resolving challenges before they escalate
• Supporting clients across multiple channels (email, video calls, phone)
• Collaborating with Key Account Managers, Customer Success, Operations, Sales, Care, Pre-Sales, and Engineering teams
• Contributing to process improvements and organizational optimization projects
• Driving internal changes to improve client experience
You thrive in this role if you have:
• Fluent French and English (written and spoken)
• Previous B2B customer-facing experience (Customer Success, teaching, or communication roles)
• Strong problem-solving and structured thinking abilities
• Excellent written and oral communication skills
• Natural empathy, active listening, and pedagogical skills
• Ability to manage multiple competing priorities autonomously
• Comfort with complex topics and fast-paced environments
• Genuine passion for helping others and solving challenges
• Familiarity with the French healthcare system (preferred but not required)
Alan values ownership, growth mindset, collaboration, and initiative. The company offers remote flexibility while valuing in-person collaboration. You must be legally eligible to work in France.
