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myTomorrows is a global healthtech company bridging the gap between patients seeking treatment options and BioPharma companies developing new therapies. The company operates an AI-powered platform for clinical trial recruitment, Expanded Access Program management, and Real-World Data collection, serving 17,000+ patients, 3,000 physicians, and 350 sites across 134 countries.
The Operational Excellence Manager will lead process improvement initiatives across the organization, reporting to the Director of Operational Excellence. This is a hands-on, cross-functional role in a growing function with meaningful opportunity to shape how operational excellence is embedded into the company.
Key responsibilities include:
- Identifying inefficiencies and delivering scalable process improvements with measurable outcomes (end-to-end: definition, design, implementation, adoption, tracking)
- Managing multiple operational excellence initiatives with oversight of scope, plans, dependencies, risks, and stakeholder actions
- Serving as the interface between Operations and Product Development to ensure processes are enabled by systems and tooling, including AI and automation
- Identifying opportunities for AI tools and automation to reduce manual effort, improve consistency, and accelerate throughput; collaborating with the AI/Automation workstream to scope, test, and embed solutions while maintaining appropriate human oversight in regulated contexts
- Leading GxP/CSV (Computer System Validation) implementations in partnership with Quality and Product teams, ensuring proper documentation, test evidence, traceability, training alignment, and change control
- Driving stakeholder alignment and change adoption through practical rollouts that respect operational constraints and provide enablement
- Creating and maintaining high-quality process documentation (process maps, SOPs, work instructions, templates, decision logs) and establishing standards for consistent, accurate documentation including AI-generated content review and approval
- Developing training materials and coordinating training delivery to ensure process changes are adopted and sustained
- Defining KPIs upfront per initiative, measuring, tracking, analyzing trends, and reporting impact using data analytics tools
Requirements:
- 4–6 years of experience in Operational Excellence, Process Improvement, or Operations with demonstrated success leading cross-functional improvement initiatives
- Proven experience operating in validated environments and executing or participating in CSV activities for GxP-touching systems
- Comfortable working with AI tools in a professional context as a critical and informed user (not necessarily as a builder)
- Strong capability in process analysis, continuous improvement methods, and data-driven decision making
- Experience with project/process management tools; Smartsheet is a plus
- Excellent communication and stakeholder management skills with ability to drive change in fast-paced operational settings
- Comfortable operating in a maturing function where frameworks are being built rather than inherited
- Strong writing skills and high standards for documentation quality; ability to coach and enable others to follow the same standards
- Highly preferred: work experience in life sciences (drug development, expanded access programs, clinical trial recruitment) and/or highly regulated environments
Note: This is a hybrid role requiring candidates to live within commuting distance of the Amsterdam office.
