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Salary: USD 50,000 - 90,000 / annual
Locus Robotics builds AI-powered autonomous mobile robots (AMRs) and intelligent systems that optimize global supply chains. As an Onsite Support Engineer, Robotics, you will be stationed at a customer location in North East, MD, serving as the primary technical owner of the Locus robotic fleet. You'll combine hands-on troubleshooting, operational optimization, and customer relationship management to ensure peak performance and uptime.
Key Responsibilities:
- Serve as the onsite owner of the Locus robotic fleet, proactively monitoring system health, robot activity, task execution, and workflows to maximize uptime and operational performance.
- Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
- Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and stability.
- Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
- Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
- Compile and analyze operational data (throughput, UPH, lines per hour, utilization) to generate actionable insights and recommendations.
- Act as a liaison between customer operations and internal Locus teams, ensuring clear communication of issues, priorities, and opportunities.
- Assist in developing and refining standard operating procedures, best practices, and playbooks for future deployments.
This role is fully onsite at the customer location, Monday through Friday, 9:00 AM to 5:00 PM local time. You will be the face of Locus Robotics at the site, combining technical depth with operational acumen and customer engagement.
Requirements:
- Bachelor's degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
- 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
- Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
- Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly.
- Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
- Ability to operate effectively in fast-paced, ambiguous environments, particularly in early-stage product deployments.
- Proven ability to work cross-functionally and influence without direct authority.
- Self-motivated with a strong sense of ownership and accountability.
- Willingness to work onsite daily at customer locations and adapt to operational schedules as needed.
- Ability to lift, pull, and push up to 50 lbs; frequently bend, stoop, lift, walk, and reach as part of job requirements.
- Excellent English communication skills, both written and verbal, with the ability to engage diverse audiences effectively.
