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Salary: USD 50,000 - 80,000 / annual
Locus Robotics is seeking an Onsite Support Engineer to support Array, a next-generation fully autonomous picking solution deployed at a customer location in Louisville, KY. This is a high-impact, onsite role requiring daily presence Monday through Friday from 6AM–2:30PM ET.
You will serve as the onsite owner for Array system performance, ensuring daily operational success and stability. Key responsibilities include monitoring system health and performance (robot activity, task execution, workflow management), performing onsite robot troubleshooting and repairs to maintain uptime, and proactively optimizing workflows to achieve throughput targets and operational KPIs.
You will conduct onsite testing, validation, and performance analysis to support product development and continuous improvement. This includes providing structured feedback on system performance, usability, and edge cases. You will compile and analyze operational data (throughput, UPH, lines per hour, utilization) to generate actionable insights and recommendations.
As a key liaison between customer operations and internal teams (Customer Success, Product, Sales, Engineering), you will ensure clear communication of issues, priorities, and opportunities. You will assist in developing and refining standard operating procedures, best practices, and playbooks for Array deployments, and contribute to scaling efforts by helping define repeatable models for future deployments.
Required qualifications: Bachelor's degree in Engineering, Computer Science, Industrial Engineering, or related technical field. 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles. Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics. Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly. Strong analytical skills, ability to operate in fast-paced ambiguous environments, proven cross-functional collaboration, self-motivation, willingness to work onsite daily, and excellent English communication skills.
