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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, automating bookings, expenses, invoice processing, and more. The company serves over 12,000 customers globally and employs 1,800+ people across 12 offices.
As an Onboarding Specialist, you will guide Premium and Pro customers in Italian and other emerging markets from signup through successful launch. You'll own the complete implementation plan, serving as the primary point of contact throughout onboarding. Your responsibilities include:
- Leading customer implementations from discovery through launch, owning rollout plans, timelines, risks and next steps
- Conducting consultative conversations to understand customer requirements, travel policies, stakeholders and business goals
- Configuring customer accounts, coordinating integrations, troubleshooting technical issues and validating platform readiness
- Recommending practical rollout approaches based on customer needs and data-driven best practices to support organizational adoption
- Delivering tailored training for key stakeholders, including company-wide and executive sessions
- Monitoring early booking activity post-launch and proactively addressing gaps or concerns
- Maintaining accurate customer records using tools like Gong and AI assistants to improve follow-up and reduce administrative work
- Using feedback, data and coaching to continuously improve the customer onboarding experience
- Supporting IS Team alignment with other departments and ensuring project clarity on timelines, tasks, risks and issues
You'll work in a fast-paced, high-growth environment with an IRL-first approach: 3 days per week in-office at the Barcelona hub. The role emphasizes building relationships across stakeholder levels, managing competing priorities, and leveraging AI tools to work more effectively.
REQUIREMENTS:
- Full professional proficiency in written and spoken Italian and English (Polish, Spanish or Ukrainian a plus)
- Previous professional experience as an Implementation Specialist, in Sales, Account Management, Project Management, or related roles
- Experience managing customer expectations, coordinating stakeholders and keeping multiple workstreams on track
- Strong project coordination, communication and problem-solving skills with ability to understand customer requirements and explain technical solutions clearly
- Curiosity about AI tools and willingness to use them to work more effectively
- Proactive, solution-oriented approach to challenges
- Ability to build relationships with stakeholders at different levels and adapt communication to each audience
- Comfort working in fast-paced, high-growth environments and managing competing priorities
