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Salary: USD 47,000 - 60,000 / annual
Cvent is a leading meetings, events, and hospitality technology platform serving over 30,000 customers worldwide, including 60% of the Fortune 500. The company is seeking an Onboarding Specialist for the Mid-Market Client Success team to guide new customers through their initial adoption of the Cvent platform.
In this role, you will serve as the primary point of contact for new customers during their onboarding journey, ensuring they quickly realize value from the software and achieve their business goals. You'll work closely with Sales and Customer Success teams to understand customer objectives and design tailored onboarding experiences. Key responsibilities include hosting personalized strategy calls, conducting required product trainings, demonstrating expert-level product knowledge, and driving platform adoption through best practice guidance.
You will initiate successful customer journeys by ensuring completion of major milestones in the event lifecycle, assist customers via phone and email, and lead Post Event Customer Success Reviews to gather feedback and demonstrate ROI. For existing customers, you'll manage re-onboarding as needed.
The ideal candidate is customer-centric with strong empathy and communication skills. You should be comfortable working with frustrated customers, de-escalating urgent issues, and navigating ambiguous environments. A Bachelor's degree is required, along with demonstrated flexibility, attention to detail, and excellent time management. The role values both technical acumen and interpersonal skills, with a passion for helping others succeed. This is a fast-paced position in a growing company known for exceptional customer service.
