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Onboarding Specialist

Thunes - Nairobi, Kenya - In-office - posted 2026-09-30

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Thunes is a global payments infrastructure company operating a Direct Global Network that enables real-time payments across 140+ countries and 90+ currencies. The network connects to over 12 billion mobile wallets, stablecoin wallets, and bank accounts, plus 15 billion cards through 220+ payment methods. Clients include Uber, Deliveroo, Grab, WeChat, and major financial institutions. Reporting to the SVP Africa, you will serve as the primary point of contact between Sales & Business Development and internal operations. This is a single-contributor role with clear growth potential into account management or business development. Key responsibilities include: - Supporting Business Development during pre-sales stages, including pricing preparation and sales collateral development (slides, case studies) - Coordinating new partner onboarding and managing the integration process across compliance, legal, technical, and internal/external stakeholders - Preparing customized reports for BD, Account Management, and partners - Resolving customer issues through cross-functional coordination - Generating quarterly sales reports for Account Management - Maintaining accurate and up-to-date CRM data You will work in a fast-paced, rapidly evolving environment supporting the sales team's annual objectives while building operational excellence. Requirements: - Bachelor's degree in a business discipline - 6+ years of work experience in a commercial corporate environment, ideally in Financial Services or Tech - Advanced Microsoft Office Suite proficiency, including Excel (pivot tables, SUMIF, COUNTIF, VLookup, data visualization) - CRM proficiency, preferably Salesforce - Highly organized, independent, and able to prioritize multiple tasks - Ability to work under pressure in a fast-paced environment - Detail-oriented with strong process discipline - Flexible, self-motivated, and team-oriented - Fluent in English; additional languages a plus

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