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Wander is revolutionizing the short-term rental industry by curating every aspect of the guest experience—from smart homes to an intuitive booking platform. The company is backed by top-tier investors and led by experienced startup veterans, operating as a remote-first team united by passion for travel and technology.
As Onboarding Program Manager, you own the end-to-end onboarding pipeline for every new WanderOS account from contract signature to first booking. You serve as the air traffic controller, managing timelines, owners, blockers, escalations, and the overall customer experience. You'll work hands-on in the Austin office, collaborating directly with Sales, Site Builders, Customer Success Managers, and Engineering teams.
Key responsibilities include:
- Owning the onboarding pipeline as the single source of truth for account stage, site stage, blockers, and go-live dates
- Driving every new account from closed-won to live pre-booking in 14 days or less
- Triaging blockers daily (PMS integration issues, missing assets, unresponsive partners, product gaps) and routing to the right owner for resolution
- Assigning builds to Site Builders based on capacity, skill, and customer context, ensuring builders have complete context from Sales
- Running tight weekly cadences with Site Builders, CSMs, and Sales to publish status, flag risk, and hold the line on dates
- Owning customer-facing communication during the build window with warm welcomes, status updates, and clear revision turnaround
- Identifying patterns across accounts and escalating systemic blockers for process, automation, or product fixes
- Partnering with Engineering and Ops to automate workflows and reduce manual coordination
You are a relentless operator who makes lists and works them without letting things slip. You remain calm under pressure, communicate with clarity and warmth, and thrive in fast-paced, ambiguous environments. You have strong cross-functional collaboration skills and the ability to unblock teams by connecting dots and driving accountability.
