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Salary: EUR 42,000 - 55,000 / annual
Graneet is a SaaS platform that helps construction company leaders optimize their operations, improve margins, and avoid financial distress. With over 1,000 customers and 40+ employees, the company is scaling rapidly in France.
You will join the Onboarding team as an Onboarding Manager, reporting to Nicolas (Team Lead Onboarding) and working closely with Elisa and Margot. This is a people-management role overseeing the onboarding function.
Key Responsibilities:
Customer Activation: Serve as the trusted point of contact for new clients post-sale. Develop and execute mid-touch deployment strategies to help customers achieve their objectives quickly. Manage configuration, training, data imports, and all resources needed for successful onboarding.
Activation Monitoring: Track activation metrics across your customer portfolio and implement actions to accelerate time-to-value. Ensure smooth handoffs to the Customer Success team for long-term account management.
Product Feedback: Maintain regular communication with customers to ensure satisfaction. Gather feedback and identify product improvement opportunities. Communicate relevant insights to Product and Development teams.
Documentation & Support: Help structure and improve onboarding processes across the team. Participate in customer support approximately half a day per month.
Required Experience:
- Minimum 3 years as a Customer Success Manager with strong onboarding focus
- SaaS experience, ideally B2B
- Proven ability to influence and engage stakeholders
- Self-directed portfolio management with adaptability to handle daily surprises
- Enthusiasm for joining a high-growth team
Compensation & Benefits:
Fixed salary: €42,000–€55,000 depending on experience, plus variable compensation. Salaries benchmarked annually to ensure pay above 60th percentile. Flexible hybrid policy (2 days remote/week). One annual offsite. Strong team culture emphasizing rigor, transparency, kindness, and dynamism. Personalized 2-week onboarding via Notion. Annual performance reviews drive salary progression.
