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Salary: CAD 70,000 - 89,000 / annual
AppDirect is a subscription commerce platform enabling digital entrepreneurs worldwide to sell products through any channel on any device. The Onboarding Consultant role is a customer-facing position focused on coordinating and managing the end-to-end onboarding process for new customers implementing the PartnerStack platform.
Key responsibilities include:
- Become a platform expert on PartnerStack, staying current with feature releases and providing product improvement suggestions
- Coordinate customer onboarding projects from kick-off through launch, creating work-back schedules and serving as the primary point of contact
- Deliver comprehensive training on PartnerStack platform capabilities to customers
- Document critical decisions to guide customers' future platform usage
- Conduct discovery sessions to understand partner experiences, goals, and pain points, translating findings into consultative recommendations
- Collaborate cross-functionally across the organization to ensure customers launch programs effectively
You should have experience in customer experience, project coordination, implementations, or similar roles. The ideal candidate is process-oriented, focused on continuous improvement, and skilled at communicating value clearly to stakeholders. Prior experience in the partnerships space and solid understanding of SaaS business models are valued. You thrive in fast-paced environments, self-start effectively, learn quickly on the job, and excel at managing competing priorities while maintaining attention to detail. Strong problem-solving abilities and collaborative team skills are essential.
