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COBS Bread, part of the Bakers Delight network with over 700 bakeries across Australia, New Zealand, Canada, and the USA, is seeking a Multi-Unit Sales Manager to oversee a portfolio of four bakery locations in Calgary. Reporting to the Franchise Owner/MSO, you will be responsible for ensuring each location operates to COBS Bread's standards for product quality and customer service.
Your primary responsibilities include:
- Ensuring profitability and operational success across all four assigned bakeries
- Coaching and developing store management teams on staffing, hiring, training, and sales growth
- Conducting regular in-store visits to verify cleanliness, maintenance, and brand compliance
- Monitoring cash flow and inventory across the portfolio, proactively addressing variances
- Executing corporate marketing and promotional initiatives while identifying location-specific opportunities
- Working hands-on with store managers to identify improvement opportunities and build action plans
- Leading store-level teams in operational decision-making
- Driving sales growth through focus on customer satisfaction and community engagement
- Managing costs and tracking performance metrics to maximize profitability
- Conducting monthly performance reviews and translating findings into actionable steps
- Ensuring ongoing compliance with COBS Bread brand standards
- Supporting hiring, onboarding, and training of new staff
- Partnering with the franchise owner on portfolio-level planning and growth goals
- Supporting new store openings or handovers as needed
You will work in a hands-on capacity with regular travel between the four bakery locations. This role offers high autonomy, direct responsibility for business results, and the opportunity to develop and lead multiple teams.
REQUIREMENTS:
- 2+ years of experience in a franchise retail environment or multi-site retail management
- 3+ years of managerial experience, ideally in food service, hospitality, or franchise retail
- Valid driver's license and willingness to travel regularly between four bakery locations
- Ability to analyze financial results and performance metrics, translating analysis into clear action plans
- Excellent verbal and written communication skills
- Ability to influence and motivate store teams to drive continuous improvement
- Strong multi-tasking and ability to manage competing priorities across multiple locations
- Ability to work autonomously, exercise sound judgment, and take initiative with minimal supervision
- Strong problem-solving and conflict resolution skills
- High energy, positive attitude with ability to quickly build trust and meaningful relationships
- Post-secondary education in Business Management preferred, but not required with equivalent experience
