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Salary: USD 75,000 - 110,000 / annual
Shift5 is building a data platform for onboard operational technology (OT) that delivers cybersecurity, predictive maintenance, and compliance capabilities to defense and commercial fleets. The Mission Operations Specialist will support the installation, configuration, testing, and sustainment of Shift5 solutions across customer platforms, sitting at the intersection of field integration, hardware and software deployment, and systems sustainment.
This is an active, field-oriented role based out of San Diego that requires hands-on work with customer platforms in industrial, maritime, rail, and defense environments. Key responsibilities include:
- Installing Shift5 hardware, sensors, networking equipment, and cabling on military and commercial platforms
- Configuring, installing, and updating software applications, operating systems (Windows/Linux), and system images across customer hardware
- Executing installation procedures, startup checklists, and operational verification tests to ensure system readiness and compliance with Shift5 quality and safety standards
- Traveling and deploying into the field to work directly alongside customers and Mission Deployment Engineers, leading on-site integration, upgrades, and preventative maintenance activities
- Troubleshooting basic hardware, software, network, and installation issues on-site, escalating complex technical challenges to Mission Deployment Engineers
- Documenting installation activities, equipment configurations, and test results while preparing and maintaining deployment kits, tools, and equipment
The role requires a desire to get hands-on in the field, technical fluency in hardware and software installation, ownership of field deployment procedures, an ambitious mindset to do whatever it takes, and the relentless drive needed to solve tough customer problems.
REQUIREMENTS:
- 1–4 years of experience supporting technical equipment, field installations, electronics, networking, IT systems, or related hands-on technologies
- Proficiency with common hand tools, basic electronic test equipment, Windows operating systems, and basic Ethernet/IP-based communications
- Strong mechanical aptitude, attention to detail, and ability to read basic technical procedures
- Hands-on experience with technical troubleshooting, hardware assembly, software installation, and system testing in field environments
- Ability to lift up to 50 pounds in industrial, maritime, rail, or military settings and comfort operating in dynamic, fast-paced environments
- Associate degree, technical certification, military technical training, or equivalent hands-on experience
- Highly self-motivated with strong bias for action, proactive problem-solving skills, and willingness to travel up to 30% domestically and occasionally internationally
- Active U.S. security clearance, or the ability and willingness to obtain one
PREFERRED:
- Familiarity with Surface Navy vessels, particularly LCS experience
- Military technical experience in electronics, communications, aviation, maritime, maintenance, IT, or related defense fields
- Experience supporting DoD, aerospace, maritime, rail, or industrial customers
- Familiarity with Linux operating systems, multimeters, logic analyzers, wiring diagrams, and installation drawings
- Experience installing ruggedized computers, sensors, or networking equipment on operational platforms
