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Waabi is building generative AI for the physical world, starting with autonomous trucks. The company operates both R&D testing and commercial freight operations in Texas, with offices in Toronto, San Francisco, Dallas, and Pittsburgh.
Mission Control is the operational nerve center of the Waabi Network, where every mission and load flows through. The Mission Control Manager owns this operation end to end, serving as a peer to the Vehicle Operations Lead and Test Operations Lead.
Key Responsibilities:
- End-to-end ownership of Mission Control operations including remote assist, fleet and mission management, and dispatch coordination across both supervised R&D testing and driverless operations at launch
- Build, lead, and coach the team (Remote Assist Specialists, Mission Control Specialists) including hiring, staffing, scheduling, training, performance management, and career development
- Own team KPIs: mission completion rate, intervention rate, remote resolution rate, mean time to respond/resolve, operator-to-truck ratio, and fleet uptime
- Own the intervention-to-improvement loop, turning novel road events into updated SOPs, debriefs, and handoffs
- Serve as escalation point for issues that outgrow the floor (engineering, legal, safety, leadership)
- Set standards for emergency response and redundancy procedures
- Stand up and pressure-test the Mission Control operating model during supervised operations before driverless launch
- Own 24/7 coverage planning as the operation scales
- Partner cross-functionally across Dispatch, Vehicle Operations, Test Operations, Fleet Readiness, Training, Autonomy, and Commercial
- Represent Waabi to customers, regulators, and visitors
Requirements:
- 6+ years leading operations with substantial people-leadership depth (experience leading leaders, not just individual contributors)
- Experience running or standing up a 24/7 shift-based control center, NOC, command center, or dispatch floor
- Track record of building and scaling a team and operating model from early stage
- Calm judgment under pressure and excellent cross-functional communication skills
- Continuous-improvement discipline: ability to turn incidents into better processes
- Comfortable working in a technical environment (deep autonomous-vehicle or engineering expertise not required)
- Willing to work onsite in Lancaster, TX and flex to shift-based coverage as needed
- Plus: logistics, trucking, aviation, emergency dispatch, or AV operations background
