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Arrive Logistics is a leading transportation and technology company in North America seeking a Mexico Account Coordinator to support the Business Development and Client Success teams within the Cross-Border Mexico department.
In this role, you will manage daily operations for intra-US business on existing Mexico client accounts and oversee shipment execution including load building and scheduling. Your primary responsibility is to effectively manage a book of business, enabling the BD and CS teams to focus on new client acquisitions and cross-border operations.
Key responsibilities include:
- Building loads in the system according to customer requirements with accuracy and timeliness
- Managing and scheduling appointments to ensure shipments are picked up and delivered on the customer's timeline while optimizing transits for carrier favorability
- Delivering proactive, professional communication with Mexico Account Representatives, carrier representatives, and customer contacts regarding rescheduling, tracking updates, and delays
- Obtaining pre-pickup information and communicating anticipated delays to customers
- Prioritizing exceptions and coordinating with internal departments on shipment updates and accessorial charges
- Ensuring all paperwork is received and loads are properly closed out
- Proactively identifying potential concerns with aging customers in collaboration with management and BD representatives
- Managing customer external transportation management systems (TMS)
- Building and maintaining relationships with carrier representatives and partners for real-time updates
- Identifying and solving operational issues with assertiveness
- Staying current with transportation industry knowledge and company SOPs
The company offers a casual, collaborative work environment with an award-winning culture focused on personal and professional development. The Guadalajara office is located in Torre 1500 (Av. Americas 1254) with nearby cafes and restaurants, plus free coffee.
Qualifications:
- Fluency in Spanish and English (required)
- High school diploma or equivalent (minimum)
- Bachelor's degree in a relevant field of study (preferred)
- Proven commitment and work ethic demonstrated in school or work settings
- Ability to work in fast-paced, high-pressure environments while multitasking
- Ability to take and execute verbal and written instructions with confidence
- Polished communication skills with exceptional interpersonal abilities, both verbal and written
