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Salary: USD 18 - 23 / hourly
Nadia Care is a healthtech company reimagining maternity care delivery for underserved communities, particularly Black, Brown, and Indigenous women. The company provides trust-based, wrap-around support for expectant mothers through care navigation, doula support, lactation assistance, and help with social determinants like housing and transportation.
As a Maternity Navigator, you will be the heart of Nadia Care's work—a trusted partner and advocate for expectant and new mothers in the Memphis area, primarily serving South Memphis, Whitehaven, Hickory Hill, Parkway Village, and North Memphis. You will act as a bridge between the healthcare system and the community, ensuring mothers feel heard, empowered, and equipped for a healthy pregnancy.
Key responsibilities include:
- Meet with mothers virtually and in-person to educate on critical health topics (maternal warning signs, preeclampsia, postpartum recovery)
- Educate members on birth positions and breathing techniques to build confidence
- Collaborate with a multidisciplinary care team, attending daily huddles and escalating clinical issues to specialists
- Maintain accurate documentation of all care interactions
- Build trusting relationships with mothers, providing support via calls and messaging between visits
- Connect mothers to community resources to address barriers like food insecurity, transportation, and housing
- Bring community insights back to Nadia Care to shape programs that meet real needs
- Attend administrative meetings and follow company policies
Work schedule includes typical Monday-Friday shifts (9am-5pm or 11am-7pm), occasional weekends, and a light on-call rotation.
Requirements:
- 3+ years of experience in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant
- Deep understanding of challenges expectant mothers face and experience providing prenatal and postpartum health education
- Bilingual in English and Spanish
- Strong listening and communication skills with compassion and cultural sensitivity
- Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment
- Comfort working independently in the field while staying connected to a team
- Valid driver's license with clean driving record, reliable transportation, and compliance with state requirements
- Access to home internet and phone with internet access
- Tech-savvy with ability to quickly learn documentation and communication platforms (AthenaOne, Welkin, MacOS)
Nice to have: Start-up experience or adaptability in fast-evolving environments.
