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Salary: USD 19 - 23 / hourly
Nadia Care is a healthtech company focused on improving maternal and birth outcomes for underserved communities. The company reimagines maternity care delivery through trust-based engagement and wrap-around support for expectant mothers, combining in-person, virtual, and home-based care.
As a Maternity Navigator, you will serve as a trusted partner and advocate for expectant and new mothers in the Greater Indianapolis area. You will act as a bridge between the healthcare system and the community, ensuring mothers feel heard, empowered, and equipped with tools for a healthy pregnancy journey.
Key responsibilities include:
- Meet with mothers virtually and in-person to educate on critical health topics such as recognizing maternal warning signs, preeclampsia, and postpartum recovery
- Educate members on birth positions and breathing techniques to build confidence and preparation
- Collaborate with a multidisciplinary care team, attending daily huddles and escalating clinical issues to specialists
- Maintain accurate documentation of all care interactions using platforms like AthenaOne and Welkin
- Build trusting relationships with mothers, providing emotional support and practical guidance via visits, calls, and messaging
- Connect mothers to community resources to address barriers like food insecurity, transportation, and housing challenges
- Bring community insights back to Nadia Care to shape programs that meet real needs
- Attend administrative meetings and follow company policies and procedures
Work schedule is hybrid with flexibility: Monday, Wednesday, Friday 9am–5:30pm; Tuesday & Thursday 10am–6pm; possible Saturday 1x monthly 9am–2pm (remote); plus one week on-call per month.
Requirements:
- 3+ years of experience in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker, Certified Medical Assistant, or Certified Nurse Assistant
- Deep understanding of challenges expectant mothers face and experience providing prenatal and postpartum health education
- Strong listening and communication skills with ability to provide emotional support and practical guidance with compassion and cultural sensitivity
- Strong problem-solving skills and ability to manage multiple priorities (member visits, messaging, internal meetings) in a fast-paced environment
- Comfort working independently in the field while staying connected to a team of specialists
- Valid driver's license with clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements
- Access to home internet and phone with internet access
- Tech-savvy with ability to quickly learn documentation and communication platforms (AthenaOne, Welkin, macOS)
Nice to have: Spanish fluency; startup experience or adaptability in fast-evolving environments.
