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Salary: USD 100,000 - 120,000 / annual
quip, a design-led oral health and wellness company, is seeking a Marketplace Operations Manager to own and grow its marketplace business across Amazon, TikTok Shop, and other third-party platforms.
In this role, you will manage day-to-day execution across Amazon Seller Central, TikTok Shop Seller Center, and emerging 3P marketplaces. You'll monitor Buy Box ownership, manage listings, coordinate promotions, and maintain operational support files including catalog files and promotion calendars. You'll serve as the internal expert on every platform quip sells on and act as the day-to-day partner to Amazon and TikTok Shop agencies, translating their recommendations into actionable decisions for leadership and internal teams.
You'll lead the operational launch of new marketplaces, building repeatable playbooks and SOPs as quip expands. This includes acting as project manager across creative, marketing, DTC, operations, and customer experience teams to keep launches on timeline. You'll audit and maintain product detail pages across marketplaces, including images, titles, copy, A+ Content, and variations, while coordinating with agencies on continuous catalog management.
You'll oversee demand planning by monitoring inventory health, providing demand input to agencies, flagging stockout risks, and representing marketplaces in internal planning meetings. You'll own marketplace forecasts for new product launches and partner with operations on shipment planning.
On the performance side, you'll own the read on marketplace metrics across sales, ad spend efficiency, conversion, content health, and inventory. You'll maintain weekly performance reporting by integrating data from multiple sources, interrogate Amazon and TikTok Shop advertising performance across campaign types, monitor item-level ratings and reviews, and stay current on platform algorithm and policy changes.
You'll also serve as the escalation point for marketplace buyer messaging and manage communications with internal and external partners on marketplace plans, innovation launches, promotional events, and marketing initiatives.
This is an individual contributor role reporting to the Director of Marketplaces, based in the DUMBO, Brooklyn office two days per week.
**Requirements:**
- 3–5+ years in ecommerce or marketplace management (brand-side or agency-side)
- Deep hands-on experience in Amazon Seller Central or TikTok Shop Seller Center, with working familiarity with the other; you will own both from day one
- Experience working with external agencies: setting briefs, reviewing work, and holding partners accountable to results
- Ability to read and interrogate marketplace advertising performance; you don't need to have run campaigns yourself, but you must know when a report indicates a problem
- Working knowledge of FBA inventory mechanics and how marketplace demand feeds into broader planning processes
- Strong analytical skills, comfortable in Excel and dashboards, able to turn data into clear recommendations
- Excellent organization and proactive communication; ability to support multiple marketplaces simultaneously, pivot when priorities shift, and tailor messaging to audience
- Demonstrated ability to thoughtfully apply AI-powered tools to your workflow, improving speed and quality without outsourcing judgment
- Plus: Experience with Ulta's marketplace or other emerging retail marketplaces
- Plus: Experience with TikTok Shop creator and affiliate programs
