SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Osmo is a digital olfaction company developing technology to give computers a sense of smell for applications in fragrance, manufacturing, security, medicine, and beyond. The company is headquartered in Elizabeth, NJ with an additional office in Somerville, MA.
This role owns the operational handoff between customer onboarding and manufacturing execution. You will serve as the primary operational point of contact for assigned customers post-launch, ensuring that manufacturing, procurement, product development, quality, and delivery teams remain aligned with customer commitments.
Key responsibilities include:
- Serve as the primary operational contact for assigned customers, building trust through proactive communication
- Track material availability, fragrance readiness, packaging readiness, and production milestones, flagging constraints before they become delays
- Keep manufacturing priorities and deployment schedules in sync with customer commitments
- Own customer orders from operational handoff through fulfillment, including schedule changes and modifications
- Coordinate across Manufacturing, Procurement, Product Development, Quality, and Turnkey Delivery teams
- Run execution reviews and escalation discussions when project milestones or customer expectations are at risk
- Identify operational risks early and build mitigation plans
- Support oil shipment planning and readiness activities
- Support new tools, reporting, and workflows to increase visibility and scalability
Success in the first 6-12 months means customers feel informed and confident throughout project execution, manufacturing priorities stay aligned with customer commitments, orders move efficiently through planning and fulfillment with early risk identification, and internal teams remain aligned on priorities and timelines.
REQUIREMENTS:
- 6+ years of experience in customer success, operations, manufacturing coordination, supply chain, or project management, ideally in fragrance and flavor industry
- Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, or industrial environments
- Tenacious about tracking open threads across procurement, production, and customer communication until resolved
- Strong cross-functional communication and stakeholder management skills with good judgment on escalation
- Genuine curiosity about how products are made and willingness to understand fragrance readiness and production sequencing
- Strong organizational and project management skills to manage multiple customer programs simultaneously
Desirable qualifications:
- Contract manufacturing experience
- Production planning, order fulfillment, or S&OP process familiarity
- Hands-on experience with ERP, CRM, and project management systems
- Product launch or customer deployment program experience
