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Outreach is seeking a Manager of Technical Support to lead and scale the technical support function for its agentic AI platform serving revenue teams. In this role, you will manage a team of technical support specialists, oversee support operations, and ensure world-class customer experiences for enterprise clients including Databricks, SAP, Siemens, and Verizon. You will be responsible for team hiring, training, and performance management; establishing support processes and SLAs; managing ticket queues and escalation workflows; and collaborating with product and engineering teams to resolve complex technical issues. This is an opportunity to build and lead a high-performing support organization at a rapidly growing B2B SaaS company focused on revenue intelligence and agentic AI. You will drive continuous improvement in support quality, response times, and customer satisfaction metrics while contributing to the overall success of Outreach's customer success strategy.
