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Coupa Software is seeking a Manager, Technical Support to lead and empower the Japan-based support engineering team. In this role, you will drive daily support operations while maintaining excellence across key global performance metrics. You will serve as a critical link between customer support and cross-functional teams, swiftly navigating customer escalations and advocating for client needs.
Key responsibilities include optimizing operational workflows, coaching high-performing support engineers, and fostering seamless global collaboration. You will safeguard customer success and ensure reliable execution of Coupa's SaaS solutions across the region.
Coupa Software is a leader in total spend management, powered by community-generated AI informed by trillions of dollars of spend data across a global network of 10M+ buyers and suppliers. The platform enables businesses to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
The company values pioneering technology, collaborative culture, and global impact. You'll work in a transparent, open environment committed to excellence, with the opportunity to have measurable impact on clients, the business, and your team.
