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Rippling is a unified workforce management platform that consolidates HR, IT, and Finance operations into a single system. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia, and is headquartered in San Francisco.
The Technical Account Management (TAM) team partners with Rippling's largest and most strategic accounts to understand their business needs, demonstrate product value, and ensure long-term retention. As Manager of TAM, you will lead a team of customer-focused Technical Account Managers responsible for owning key admin relationships, developing account strategy, and providing enablement and optimization best practices.
In this role, you will manage a team of highly motivated TAMs focused on the health and satisfaction of strategic accounts in the broker partner channel. You'll balance high-level customer strategy with tactical account-level escalations and retention opportunities daily. The ideal candidate is a customer-obsessed strategist with the ability to context-switch between strategic planning and operational execution, while building and mentoring an exceptional TAM team.
Key responsibilities include team leadership and performance management, account strategy development for key customers, ensuring customer retention and satisfaction, providing technical enablement and optimization guidance, and serving as an escalation point for complex customer issues. You'll work cross-functionally with Sales, Product, and Support teams to maximize customer success and identify expansion opportunities.
