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Salary: USD 102,300 - 179,000 / annual
ServiceNow is seeking a Manager, Strategic Events to oversee the planning and execution of the World Forum global keynote program and other keynote initiatives throughout the year. This role is central to creating memorable, on-brand keynote experiences that engage ServiceNow's global audience.
Key Responsibilities:
- Develop production best practices and playbooks to ensure consistent keynote experiences across 11+ cities in the multi-geography World Forum program.
- Collaborate with brand, content, keynote, and creative teams to deliver high-quality, repeatable keynote experiences.
- Manage end-to-end keynote program execution, including vendor management, scenic design, attendee experience, and logistics.
- Own keynote program project plans, budgets, and timelines.
- Lead execution and implementation of project timelines, milestone tracking, speaker readiness, rehearsals, and successful delivery of the World Forum keynote program.
- Serve as the primary point of contact for internal stakeholders and external partners during planning and execution phases.
- Communicate with key stakeholders including the Strategic Events Team, product marketing, corporate brand, senior management, and others.
- Negotiate contracts with vendors and service providers, managing relationships for quality and cost-effectiveness.
- Collaborate on other keynote projects within the Strategic Events portfolio.
The ideal candidate is detail-oriented, highly organized, and able to manage multiple projects simultaneously. This role requires 30-40% travel.
Requirements:
- Proven production talent with extensive experience managing keynote programs and working directly with executive leadership.
- Demonstrated project management expertise with large-scale event experience.
- Strong professional interpersonal skills and ability to manage multiple stakeholders.
- Excellent time management and organizational skills with ability to multi-task in a fast-paced environment, prioritize tasks, track projects, and meet urgent deadlines.
- Professional verbal and written communication skills, with ability to communicate effectively across all organizational levels, including ServiceNow executives.
- Intellectual curiosity and learner's mindset; staying current on AI's role in event production and emerging tools/technologies.
- 30-40% travel required.
