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Wiz is a fast-growing cloud and AI security platform trusted by over 65% of the Fortune 100. The company recently became part of Google, combining its cloud security expertise with Google's threat intelligence and security operations.
You will manage a technical team of support engineers responsible for delivering outstanding technical support to Wiz customers. This is a hands-on manager role where you'll be the ultimate escalation anchor, combining people leadership with deep technical expertise.
Key responsibilities include:
- Managing, developing, coaching, and mentoring a team of Technical Support Engineers
- Owning team accountability and performance, partnering with upper management on reviews and employee relations
- Ensuring successful training and onboarding of new hires
- Guiding the team through technical training and learning & development
- Driving projects to improve team productivity, processes, and procedures
- Collaborating with internal teams and customers on high-priority escalations
- Acting as the technical escalation resource for complex customer issues
- Identifying cases requiring technical or strategic escalation
You are expected to be an AI-first leader—not just familiar with AI, but actively using and building with it to scale the support offering. You'll lead by example, using tools like Claude Code to build advanced support models and internal tools.
Required qualifications:
- 1+ years managing external technical support teams in a SaaS environment as a hands-on escalation anchor
- 5+ years hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure
- Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments
- Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States
Preferred qualifications:
- Track record of writing scripts or building tools using AI APIs to automate operational workflows
- Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines
