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FlixBus is seeking a Regional Operations Manager to drive the performance of its UK coach network. You will work directly with bus partners, drivers, and operational stakeholders to ensure reliable, high-quality service delivery. This role blends hands-on operational coordination with data-driven decision-making to strengthen network resilience and customer experience.
Key Responsibilities:
- Partner Support & Relationship Management: Support implementation and upholding of Flix standards with bus partners, both onboard vehicles and within driving teams
- Operational Coordination & Support: Own and drive operational performance across nominated bus partners, ensuring coach services are delivered reliably, efficiently, and to the highest quality standards
- Data Analysis & Insights: Analyze large datasets and derive insights about bus partner operational performance
- Reporting & Performance Planning: Build reports and monitor bus partner quality, driving network quality through data and service performance understanding
- Product & Process Improvement: Identify improvement opportunities in customer-facing products and build business cases for feature development
- Onboarding & Training: Support bus partners in operational staff and driver training to ensure drivers contribute to a great Flix experience
- Customer Experience & Complaint Resolution: Address customer complaints and liaise with the Flix customer service team to improve processes
The role is based in London with a hybrid work model (office-first with flexibility). You will be expected to travel across the UK as required and attend the London office as needed. The company offers up to 60 days per year of remote work from another location.
Requirements:
- 2–4 years' experience in a fast-paced, high-growth environment, ideally within transport, mobility, logistics, or similarly complex operational settings
- Proven track record of strong results in a data-analytical role with a data-driven approach to decision-making
- Excellent stakeholder management skills across bus partners, local authorities, and senior internal stakeholders; English fluency is essential
- Proficient in Excel and Microsoft Office suite; experience with PowerBI and AI tools beneficial
- Comfortable learning new operational systems and digital platforms, including Flix systems (Planr, Playstation, OneOps Control)
- Ability to work independently with willingness to travel across the UK
- Experience handling operational incidents and delivering excellent customer service
- Experience working in a scale-up or high-growth international environment (beneficial)
The company encourages applications from candidates who may not meet 100% of requirements but believe they could have an impact.
