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Salary: USD 145,600 - 182,000 / annual
Zscaler is seeking a Manager, Quote to Order to lead the Quote-to-Order function within the IT Business Applications department. This hybrid role is based in San Jose, CA, with remote options available in Canada, and reports to the Director, CRM Applications.
You will manage and advance the Quote-to-Order function, driving operational excellence and continuous improvement across Configure, Price, Quote (CPQ) processes and systems. You will closely collaborate with Sales Operations, Deal Desk, Finance, and Pricing teams while directing a team to shape scalable, reliable solutions that elevate the seller experience, strengthen revenue operations, and enable seamless quote-to-cash execution.
Key responsibilities include:
- Partnering with business stakeholders to build long-term strategy and systems roadmap supporting Quote-to-Order, proactively managing priorities and feature backlogs
- Prioritizing and grooming sprint backlogs to capture user requirements, provide application support, and drive enhancements on the Salesforce CPQ platform
- Aligning with go-to-market business leaders to understand growth strategies and optimizing processes through experimentation, prototyping, and feature development
- Building, directing, mentoring, and coaching team members to drive high performance, professional development, and operational excellence
You thrive in ambiguity and view unstructured environments as opportunities to create meaningful impact. You act like an owner with a strong bias for action, navigating seamlessly between high-level strategy and hands-on execution. You are a high-trust collaborator who embraces candor, clarity, and continuous feedback. You operate with urgency, balancing speed and quality to deliver high-impact results in a fast-paced environment. You are data-driven, leveraging analytics and evidence to guide decisions and optimize outcomes.
Zscaler is a NASDAQ-listed company that accelerates digital transformation through its Zero Trust Exchange platform, protecting thousands of customers from cyberattacks and data loss. The company is building an AI-native enterprise where human potential is amplified by machine intelligence.
REQUIREMENTS:
- Strong experience with Quote-to-Order processes, including NPI, CPQ operations, and applying an architectural mindset when proposing solution designs
- Proven ability to lead operational support, business-critical enhancements, process improvements, and author business requirements and solution designs
- Success in managing product and sprint backlogs to ensure teams deliver high-priority projects with exceptional quality
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 3+ years managing direct reports, including analysts and QA engineers, with a proven track record of establishing quality standards
- Ability to thrive in a fast-paced, dynamic environment using Agile methodologies with strong analytical, problem-solving, and decision-making skills
PREFERRED QUALIFICATIONS:
- Experience working in a high-growth SaaS or technology company
- Hands-on experience executing CPQ implementations at scale
- Highly motivated and self-driven approach to continuous operational improvement
