SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Celonis is the global leader in Process Intelligence and Process Mining technology, serving as one of the world's fastest-growing enterprise SaaS companies. They are seeking a Manager of Professional Services for the Public Sector to lead a team of 10+ Consultants and Project Managers driving successful deployments of Celonis technology across North American customers.
In this role, you will own multiple dimensions of the services business: lead sales cycles for services engagements including project scoping and proposal creation; manage a portfolio of complex customer projects to ensure timely, high-quality deployments that deliver measurable business impact; drive adoption through comprehensive onboarding, training, and knowledge transfer programs; and build and develop a high-performing consulting team specializing in public sector verticals.
Key responsibilities include partnering cross-functionally with Sales and Value Engineering teams to support land-and-expand motions and maximize services revenue; managing resource capacity and utilization across customer engagements; communicating with C-level stakeholders at Celonis' largest customers and handling escalations; ensuring the consulting team has deep product knowledge and leverages all Celonis capabilities; and recruiting, developing, and retaining top talent with clear career paths.
You will report into the Services leadership and be responsible for driving a value-focused mindset, ensuring rapid ROI delivery, and contributing to internal initiatives that strengthen the organization. The role requires extensive cross-functional collaboration with partners, product teams, and the Academy to ensure customer success and platform adoption.
Required qualifications include 7+ years delivering complex projects as a Program Manager or Director; direct experience in the Public Sector working with CTOs and senior executives; proven leadership managing or leading BI/analytics project teams; track record with transformational customer programs; understanding of Celonis product implementation; experience managing professional services teams in enterprise SaaS; involvement in sales deal cycles; and demonstrated ability to recruit, motivate, and retain talent.
