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Celonis is the global leader in Process Intelligence and Process Mining technology, operating as one of the world's fastest-growing enterprise SaaS companies. They are seeking a Manager of Professional Services for the Public Sector to lead a team of 10+ Consultants and Project Managers focused on successful deployments across North American public sector customers.
In this role, you will drive the full lifecycle of customer engagements: leading services sales cycles including project scoping and proposal creation, managing a portfolio of complex projects to ensure timely and high-quality deployments, and building direct relationships with strategic customers. You'll partner cross-functionally with Sales and Value Engineering teams to maximize services revenue, ensure strong utilization targets, and drive customer adoption and measurable business impact.
Key responsibilities include: positioning and selling services to support land-and-expand motions; managing project delivery with focus on rapid ROI and tangible value; driving adoption through comprehensive onboarding and training plans; ensuring the consulting team has deep product knowledge and leverages all Celonis capabilities; building and developing a high-performance team with attention to hiring, retention, and career development; cultivating relationships with strategic partners; and contributing to organizational improvements.
You'll need 7+ years of experience delivering complex projects as a Program Manager or Director, with proven public sector experience working with CTOs and senior executives. Strong background in managing professional services teams within enterprise SaaS, experience leading BI/analytics implementations, and demonstrated ability to interact with and influence executive-level customers are essential. You should have a track record of building relationships with sales teams, recruiting and retaining top talent, and excellent communication skills.
