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Salary: USD 102,000 - 125,000 / annual
Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services through a vertically integrated platform. As Manager, Practice Operations on the Care Delivery team, you will own the processes and day-to-day operations enabling frontline teams to deliver high-quality care at scale.
You will build, run, and continuously improve critical operational programs across clinical and non-clinical teams, including onboarding, support desk, and performance management cadences. You will partner closely with People and Data teams to evolve policies, automate processes, and drive greater consistency, efficiency, and a strong frontline team experience.
Key responsibilities include:
- Owning and continuously improving operational processes that support frontline teams, partnering cross-functionally with IT, Data, People, and other teams to increase efficiency and consistency
- Running the day-to-day onboarding process for clinical and non-clinical frontline teams, delivering a seamless new hire experience through collaboration with People, Learning & Development, and Licensing & Credentialing teams
- Executing high-priority special projects, translating goals into clear plans and driving work from kickoff through completion
- Operating the support desk for frontline teams, fielding and resolving service tickets, communicating with team members to address requests within SLA, and identifying opportunities to strengthen self-service and reduce recurring support needs
You are a process-minded operator who thrives on making complex operations run smoothly. You bring strong attention to detail, a bias toward action, and a flexible, solutions-oriented mindset to evolving priorities. You care deeply about the frontline team experience and are energized by the opportunity to support the people who care for Ro's patients.
Ro is consistently recognized as a top workplace in Healthcare, earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. The company has helped millions of patients across nearly every county in the United States, including 99% of primary care deserts.
For those in the tri-state (NY) area, you will join at HQ on Tuesdays and Thursdays. For those outside the tri-state area, you will participate in in-person collaborations throughout the year during team on-sites.
Requirements:
- 5+ years of experience in healthcare operations; high-growth or tech-enabled care delivery experience preferred
- Strong project management and coordination skills with strong attention to detail
- Track record of improving, automating, and building processes
- Experience using automation and technology to streamline operational workflows; familiarity with Airtable is a plus
- Proactive, resourceful, and helpful approach—ownership mindset when identifying and closing gaps
