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Hopscotch Primary Care is transforming healthcare in rural America by providing high-quality primary care tailored to underserved communities. The company operates a value-based care model serving thousands of patients across multiple clinics.
As Manager, Operations Excellence, you will lead the design and execution of learning and development initiatives that enable care teams to deliver exceptional patient care. You will build and scale Hopscotch's learning ecosystem by developing engaging training programs, overseeing the Learning Management System, and creating standardized learning resources.
Key responsibilities include:
**Learning Strategy & Content Development:**
- Develop and execute Hopscotch's learning strategy in partnership with the Director of Operations Excellence to support organizational priorities and growth
- Design engaging onboarding and training programs for clinical, operational, and central teams using instructor-led, virtual, and self-paced learning modalities
- Partner with subject matter experts to create and maintain high-quality training materials, job aids, videos, and eLearning content
- Apply adult learning principles and instructional design best practices to improve learner engagement and knowledge retention
**Learning Systems & Standardization:**
- Serve as the primary administrator for Hopscotch's Learning Management System
- Build and maintain a centralized learning library to ensure training resources remain current, accessible, and standardized
- Develop scalable onboarding programs and support organizational change initiatives
- Prepare new clinics and teams for success through comprehensive training delivery
**Organizational Impact:**
- Travel to regional clinics on occasion to support training delivery, onboarding, and new clinic launches
- Partner across the organization to ensure education is consistent, effective, and supports operational excellence
- Support the company's growth trajectory by scaling learning infrastructure
This role sits at the intersection of operations, learning & development, and organizational effectiveness, requiring someone who can translate clinical and operational needs into engaging, scalable learning solutions.
