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Ninja Van is seeking a Manager of Sales Operations to lead end-to-end sales operations initiatives and drive operational excellence across the organization.
Key Responsibilities:
Sales Operations & Process Management: Lead sales operations initiatives to enhance efficiency and sales capabilities. Design, implement, and continuously improve sales processes, best practices, standards, and workflows. Ensure adherence to internal standards, policies, and regional requirements. Lead process improvement projects to streamline operations, improve productivity, and reduce business risks. Manage sales operations administration including commissions, onboarding, and related processes. Collaborate with cross-functional teams to identify operational gaps and implement solutions.
Sales Planning & Reporting: Lead weekly and monthly sales planning activities including revenue forecasting, sales performance analysis, and FMCG category/SKU tracking. Develop and deliver weekly and monthly sales reports on key business metrics including productivity, revenue by province, and customer acquisition. Provide performance metrics and reports to Area Sales Managers to support improvement initiatives. Analyze sales trends and business performance to identify opportunities, risks, and improvement areas. Deliver actionable insights and recommendations to senior leadership.
Performance Monitoring & Analysis: Track and analyze sales performance metrics including call rates, strike rates, revenue breakdown by individual/brand/channel, and relevant KPIs. Conduct regular business reviews on weekly, monthly, and quarterly bases. Monitor sales productivity and operational performance across regions. Lead large-scale projects aimed at improving sales productivity and business performance. Translate data and analysis into actionable insights for leadership and stakeholders.
Sales Tools, CRM & Data Management: Lead rollout and implementation of new sales tools and systems including Distribution Management System (DMS) across regions. Ensure proper system adoption, user training, and ongoing support. Monitor system performance, gather user feedback, and identify improvement opportunities. Ensure accuracy, completeness, and integrity of CRM and sales operations data. Conduct regular audits of operational records and systems.
Stakeholder & Cross-Functional Collaboration: Act as central point of contact between Sales Operations, Commercial teams, Area Sales Managers, and regional leadership. Facilitate regular meetings and business reviews with HODs and business leaders. Collaborate with cross-functional teams on process improvements and project rollouts. Support stakeholders with data, insights, and recommendations for decision-making.
Requirements:
- Bachelor's degree in Business, Operations, or related field
- At least 5 years of experience in commercial management or sales operations role
- Proven track record in sales operations, sales management, and product management
- Experience in fast-paced environments with successful project execution
- Advanced proficiency in Microsoft Excel and Google Sheets
- Strong background in sales operations and process optimization with strong analytical, project management, and cross-functional collaboration skills
