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Datadog is seeking a Manager II for Premier Support Engineering in the EMEA region, based in Paris. You will lead and develop a team of Premier Support Engineers who provide technical support to Datadog's customers, troubleshoot complex issues, and work with the company's 400+ integrations.
Key responsibilities include managing direct reports through performance reviews, performance improvement plans, and employee relations; coaching and mentoring engineers to develop their technical and professional skills; partnering with senior support leadership on team initiatives to improve productivity and processes; and collaborating with internal teams and customers on high-priority escalations.
You will be a people-focused leader with a track record of managing technical teams, ideally with experience managing other managers. You should be detail-oriented, data-driven, and client-centric in your decision-making. Technical credibility is important: you'll need some programming experience, basic Linux knowledge, and ideally active involvement in open-source communities or engineering meetups.
Datadog operates as a hybrid workplace, valuing office culture and collaboration while supporting work-life balance. The company offers comprehensive benefits including onboarding, global benefits packages, equity (RSUs and ESPP), continuous professional development, and an inclusive company culture with community guilds and mentorship programs.
Datadog is a leading observability and security platform trusted by Fortune 500 companies and high-growth AI leaders, providing unified visibility across technology stacks to help businesses manage complexity at scale.
