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Salary: USD 146,000 - 194,000 / annual
Datadog is seeking a Manager I for Technical Account Management to lead and develop high-performing technical teams while driving customer success and organizational growth. In this role, you will manage up to 6 Technical Account Managers, providing coaching, mentorship, and regular performance feedback. You'll own team KPIs including scheduling, utilization, productivity, and delivery outcomes, and participate in customer-facing engagements including escalations, strategic reviews, and key account discussions.
You will partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution. A key responsibility is gathering and synthesizing customer feedback to influence product direction and internal initiatives. You'll lead multiple OKR initiatives annually, coordinating and delegating efforts across your team, and actively participate in recruiting, hiring, and onboarding efforts.
The ideal candidate has 3+ years of management experience, ideally within a technical or post-sales organization. You should be comfortable leading teams of customer-facing technical professionals, with a strong track record as a coach and mentor who invests in career development and builds inclusive, high-performing teams. You'll need experience partnering cross-functionally to drive shared outcomes and resolve complex challenges, confidence leading customer-facing conversations and navigating escalations with empathy, and a data-driven approach using metrics and KPIs to inform decisions. Strong communication skills, the ability to influence without authority, and a passion for continuous improvement and operational excellence are essential.
Datadog operates as a hybrid workplace with offices in Denver and San Francisco, allowing flexibility to create work-life harmony. The company values office culture and the relationships and collaboration it builds.
