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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights and operational improvements. The company serves agriculture, construction, field services, transportation, and manufacturing—industries representing over 40% of global GDP.
As Manager of the Canada Scaled Customer Success team, you will lead and develop a team responsible for advising and guiding Samsara's Scaled customer base. Your primary focus is ensuring customers successfully implement and adopt Samsara products while continuously realizing business value through digital communications and self-serve resources.
Key responsibilities include:
- Improving the Scaled Customer Success motion and team performance
- Providing focused coaching and mentorship to each team member
- Establishing an energizing, high-performing team culture
- Guiding customers through implementation and adoption strategies
- Collaborating with cross-functional teams to solve complex customer challenges
- Driving customer retention and expansion within the Scaled segment
You thrive when solving problems, building relationships with customers and internal stakeholders, and creating team environments where people can grow. You have a growth mindset, strategic thinking, and the ability to balance individual contributor excellence with team leadership. This role offers autonomy and career development opportunities within a rapidly growing, recently public company.
