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Rippling is seeking a seasoned Manager for HRS Implementation to lead a team of 6-8 Implementation Managers. You will coach and develop your team through hands-on mentorship, support hiring and onboarding of new team members, and drive continuous improvement on key metrics and KPIs.
Key responsibilities include:
- Develop Implementation Managers through coaching and mentorship
- Support hiring and onboarding of new Implementation Managers
- Resolve customer escalations to ensure satisfaction and positive relationships
- Drive customer adoption of key features and best practices
- Evaluate, improve, and streamline internal processes for efficiency
- Track and monitor performance metrics and KPIs
- Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey
- Partner with Product and Engineering to improve product functionality based on customer feedback
You will engage on high-priority customers and coordinate across teams to ensure successful customer onboarding experiences. The role requires balancing team leadership with hands-on customer engagement and cross-functional collaboration.
Rippling provides a unified platform for HR, IT, and Finance, enabling businesses to manage the entire employee lifecycle in a single system. The company is based in San Francisco and has raised $1.2B from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia.
