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Verkada is seeking a Manager of Global Reverse Logistics to lead the company's post-purchase support operations. You will own complete P&L accountability for Verkada's global reverse logistics business, managing a high-performance fulfillment and return network across Americas, EMEA, and APAC regions.
Key responsibilities include:
- Owning the global reverse logistics P&L while optimizing spend across transportation, 3PL processing, inventory carrying costs, and asset recovery yields
- Championing the end-to-end return journey by streamlining the RMA lifecycle to reduce turnaround times, boost NPS, and hit strict SLAs for enterprise clients
- Scaling and architecting a global network of return hubs and consolidation centers to minimize transit costs and accelerate processing
- Enforcing strict SLAs, processing accuracy, and shrinkage limits across global 3PL partners through rigorous vendor management and KPI tracking
- Partnering with Sales, Finance, Legal, and Customer Support to turn customer friction into operational fixes and build scalable return policies
- Managing the health, velocity, and accuracy of replacement pools and returned inventory within the ERP system to eliminate bottlenecks and maximize hardware recovery value
You bring 8–10+ years of leadership in global logistics or supply chain with dedicated focus on reverse logistics, RMA operations, or global logistics for hardware/retail (electronics experience preferred). You have proven ability to perform cost-benefit analyses on network adjustments, freight optimization, and vendor contracts. You are expert-level in logistics KPIs (Dock-to-Stock time, RMA cycle time, 3PL inventory accuracy, freight spend efficiency, customer satisfaction metrics). You are proficient with enterprise ERP infrastructure (NetSuite, SAP, Oracle) and data analytics tools (SQL, Tableau, advanced Excel). A Bachelor's degree in Supply Chain, Logistics, Finance, or equivalent experience is required; relevant certifications (CSCP, Lean Six Sigma) are a plus. You have a customer-first mindset that treats reverse logistics as a value-add touchpoint for brand loyalty. You can build mutually beneficial relationships with global 3PLs while maintaining firm leverage to enforce performance standards. Willingness to travel up to 25% is required.
