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Okta is seeking a Manager for the Global Partner Sales Desk to lead operational excellence in partner sales transactions and deal flow management. This role combines team leadership with strategic process optimization across a global organization.
You will lead and mentor a team of Global Partner Sales Desk Specialists and Cloud Desk Specialists, managing performance, coaching, career development, and scaling the team as the organization grows. You'll define team priorities, allocate resources, establish KPIs, and ensure all transactional SLAs are consistently met across global coverage zones.
On the operational strategy side, you'll own the end-to-end Partner Sales Desk processes—deal registration validation, CRM data quality, quoting, and PO issuance. You'll drive continuous process improvements, develop comprehensive documentation and training materials, and collaborate with cross-functional teams (Sales, Finance, Legal, IT) to optimize systems like Salesforce and PRM platforms. You'll also manage inbound support queues, resolve complex partner inquiries, monitor operational metrics, and identify opportunities for efficiency gains and cost reduction.
The ideal candidate has 5+ years of progressive experience in partner or channel sales operations (preferably SaaS/tech), 2+ years managing and mentoring teams, and hands-on expertise with Salesforce and PRM platforms like Impartner. You're highly organized, detail-oriented, analytically strong, and comfortable thriving in fast-paced environments. Advanced skills in data analysis (Tableau), agreement management tools (Conga, DocuSign), and Google Workspace are preferred. You excel at translating operational metrics into actionable business strategies and collaborating effectively with executive stakeholders and external partners.
