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SonarSource is seeking a Manager, Customer Success Engineering to lead and build the Austin Customer Solutions Engineering (CSE) hub. This is a founding leadership role where you will hire, develop, and inspire a team of Customer Solutions Engineers, establish the operating culture and execution rhythm of the hub, and ensure the Austin CSE team delivers outstanding technical outcomes for Sonar's Mid-Market and Enterprise customers.
You will work closely with Field Engineering leadership and cross-functional partners across Sales, Product, and Support to set the standard for how Sonar earns its customers' love at scale. SonarSource is the leader in AI code verification and governance, helping over 75% of the Fortune 100 build trusted, reliable, and compliant software. The company integrates seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, and customers using Sonar are 44% less likely to report outages due to AI-generated code.
Key responsibilities include building and scaling the Austin CSE team, establishing team culture and execution processes, delivering technical outcomes for enterprise customers, and collaborating with cross-functional leadership. You will be instrumental in establishing how the Austin hub operates and contributes to Sonar's broader customer success mission.
SonarSource operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. The company has over $400M in revenue and is profitable with fast-paced growth. The team operates with a CODE mindset: Committed to customers and community, Obsessed with quality, Deliberate in decisions, and Effective as one team.
