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Outreach is seeking a Manager of Customer Operations to own post-sales operations and drive retention and growth across the customer lifecycle. You will design and execute processes spanning onboarding, adoption, renewal, and expansion, with direct responsibility for renewal forecasting that provides business visibility into the revenue book.
This is a builder role at the center of Outreach's AI-powered operations strategy. You will design and implement AI-driven and agentic workflows that surface churn risk earlier, identify expansion signals sooner, and enable the customer success team to act with greater speed and precision. You will also support the digital customer success strategy that drives adoption and customer delight.
You will lead a team, partner closely with Customer Success leadership, and own the data infrastructure and programs that demonstrate how operations work translates to measurable revenue impact. The ideal candidate is based in Seattle or Atlanta near in-office teams, though remote work within the US is considered.
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. The platform infuses agentic AI, conversation intelligence, and assistive AI across hundreds of use cases—from new logo prospecting to deal acceleration, retention, and forecasting. Enterprise customers including Databricks, SAP, Siemens, and Verizon rely on Outreach to power their revenue operations and GTM execution.
