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Watershed is an enterprise sustainability platform helping companies like Airbnb, FedEx, Visa, and Walmart manage climate and ESG data, produce audit-ready metrics for regulatory reporting (CSRD), and drive decarbonization. The Customer Data Services (CDS) team acts as data experts, helping customers understand data requirements, advise on best practices, transform data into Watershed templates, and document processes for traceability.
As Manager of Customer Data Services in the Mexico City office, you will lead a team of seven Data Specialists, most early in their careers. You'll enable the team to deliver rigorous, high-quality data services to enterprise customers while owning strategic initiatives that improve delivery quality and efficiency, including AI integration into team workflows.
Key responsibilities include: leading and developing a high-performing team through coaching and growth; owning team quality and responsiveness metrics; coaching team members on communication and customer-facing skills; driving day-to-day operations including prioritization, capacity management, and blocker removal; supporting Data Specialists on complex data problems; owning quarterly strategic workstreams; leading AI adoption and change management; fostering cross-functional collaboration with Sustainability Advisory, Customer Success, and Project Management; and serving as an early leader in the Mexico City office, embodying Watershed's operating principles.
You bring 8+ years of professional experience including 2+ years managing a services, operations, or customer-facing team in consulting or B2B SaaS. You're a skilled manager motivated by coaching and developing early-career talent. You're customer-obsessed with a high bar for quality delivery, a strong operator who loves details and uses data to make decisions, and an excellent communicator who can explain complex situations simply. You're proficient in Excel (SQL and Python are bonuses), have experience leveraging AI for efficiency, thrive in high-growth environments with ownership mentality and bias to action, and are fluent in written and verbal English. You're willing to work from the Mexico City office 4 days per week.
