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Diligent is seeking a strategic, data-driven Manager of Commercial Operations to join the GTM Operations team, serving as a critical partner to the VP of Sales in EMEA and APAC regions. This role is responsible for fostering collaboration and alignment across the entire commercial organization—Sales, Customer Success, Marketing, and Partnerships—to drive sustained revenue growth.
Key responsibilities include developing and operationalizing commercial growth strategy in partnership with Sales and Finance, ensuring alignment between pipeline and bookings targets, capacity planning, headcount allocation, and budgets. You will translate complex data into actionable recommendations for commercial leaders and develop segmentation models and sales coverage strategies that optimize rep productivity and align with growth objectives.
The role encompasses forecasting and pipeline management, where you will establish and maintain accurate sales forecasting processes, monitor pipeline health metrics, and provide visibility into revenue trajectory. You will also drive process optimization and scalability by designing and implementing scalable GTM processes, leveraging AI and automation to enhance efficiency, and continuously improving operational workflows.
Additionally, you will support cross-functional initiatives by coordinating between Sales, Customer Success, and Marketing to ensure seamless execution of commercial strategies, manage reporting and analytics infrastructure to provide real-time insights into commercial performance, and partner with Finance on commercial budgeting and resource allocation.
The ideal candidate has a proven track record of building scalable processes, strong analytical and strategic planning capabilities, deep understanding of sales processes and marketing strategies, and experience leveraging AI to drive operational efficiency. This is a strategic role requiring someone who can operate at the intersection of sales, operations, and data analytics.
