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Diligent is seeking a strategic, data-driven Manager of Commercial Operations to join the GTM Operations team, serving as a critical partner to the VP of Sales in EMEA and APAC regions. This role is responsible for fostering collaboration and alignment across the entire commercial organization—Sales, Customer Success, Marketing, and Partnerships—to drive sustained revenue growth.
Key responsibilities include developing and operationalizing commercial growth strategy in partnership with Sales and Finance, ensuring alignment between pipeline and bookings targets, capacity planning, headcount, and budgets. You will translate complex data into actionable recommendations for commercial leaders and develop segmentation models and sales coverage strategies that optimize rep productivity and align with growth objectives.
The role encompasses forecasting and pipeline management, where you will establish robust forecasting methodologies, maintain pipeline visibility and health metrics, and conduct regular business reviews with regional sales leadership. You will also drive process optimization and scalability by identifying bottlenecks in commercial processes, implementing AI-driven solutions to enhance efficiency, and building scalable processes that support rapid growth.
Additionally, you will manage cross-functional initiatives and reporting, coordinating between Sales, Marketing, Customer Success, and Finance to ensure seamless execution of commercial strategies. You will develop and maintain comprehensive dashboards and reporting frameworks that provide visibility into key commercial metrics and KPIs.
The ideal candidate brings a proven track record of building scalable processes, leveraging AI to drive revenue growth, and possesses strong analytical and strategic planning capabilities. Experience with sales operations, GTM strategy, and cross-functional leadership in high-growth environments is essential.
