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Vi is seeking a Manager, Client Services to own day-to-day management of enterprise client accounts within the Wellness vertical. This role sits at the intersection of client service, omni-channel media execution, SaaS platform management, and audience targeting, ensuring Vi's audience generation and performance marketing solutions deliver measurable business impact.
You will serve as the primary day-to-day partner to client stakeholders, guiding them through digital media execution, performance optimization, and data-driven decision-making. You'll manage omni-channel digital media planning including audience targeting, channel mix, budget allocation, and performance tradeoffs across paid social, paid search, programmatic, and native advertising. The role requires proactive risk mitigation by monitoring in-platform performance to identify issues before they become client-facing problems, and serving as the escalation point for complex or high-risk items to senior leadership.
Key responsibilities include executing and optimizing performance marketing strategies, supporting account roadmaps with tracked milestones, and using data visualization tools to build compelling performance reports. You'll translate analytics into actionable insights that support client decision-making and collaborate closely with Account Management, Client Performance, Media, Analytics, and Product teams to align execution with client expectations.
The ideal candidate has 3-5 years of experience in digital media planning, performance marketing, client services, or audience generation, with working knowledge of omnichannel strategy, attribution, measurement frameworks, and optimization. You should be analytically fluent with comfort using data visualization and analytics tools, and able to interpret and communicate performance and audience data clearly. Client-facing skills are essential—experience working directly with stakeholders, building trust and credibility, with strong written and verbal communication. Familiarity with Wellness and health verticals is a plus. You thrive in fast-moving environments where process is still being built, approaching challenges with rigor, creativity, and a solutions-driven mindset.
