SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Pebl is an AI-powered Global Work Platform that enables companies to hire, pay, and manage employees across 185+ countries. As Manager of Client Experience, you will lead a team of HR Specialists responsible for delivering seamless, high-quality experiences across customer and employee touchpoints within your assigned region.
You will own team performance, quality, and operational excellence while balancing hands-on operational leadership with strategic thinking. Your responsibilities include building and developing a high-performing team, conducting regular 1:1s for coaching and career growth, and setting clear performance expectations. You'll oversee day-to-day operations ensuring SLA adherence, consistent service delivery, and conduct quality assurance reviews to maintain support standards.
Key focus areas include monitoring KPIs such as CSAT, response/resolution times, quality, and productivity; using data to drive accountability and inform decisions; and fostering a metrics-driven culture. You'll act as the voice of the customer, identifying and addressing systemic experience gaps while translating company strategy into clear team priorities and measurable outcomes.
Cross-functional collaboration is essential—you'll partner with internal teams to resolve issues, improve workflows, and reduce friction across the customer and employee experience journey. You'll also lead change initiatives, proactively identify opportunities and risks, and drive improvements to processes, documentation, and tools that enable scalability.
Ideal candidates have proven experience leading teams in customer experience, HR operations, or service delivery; a strong track record of driving performance and operational excellence; experience in global or cross-regional environments; excellent coaching and people development skills; the ability to navigate ambiguity; strong analytical mindset; and exceptional communication and stakeholder management abilities.
