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SmithRx is a venture-backed health-tech company disrupting the Pharmacy Benefit Management (PBM) sector with a next-generation drug acquisition platform. The company has onboarded hundreds of thousands of members since 2016 and is rapidly growing with a mission-driven culture focused on transforming the U.S. healthcare system.
As Manager of Benefit Operations Testing & QA, you will lead and develop a team of benefit configuration specialists responsible for building and managing pharmacy benefit plans across various platforms. This is a core role within the Plan Operations team, driving high-quality product delivery and operational excellence.
Key responsibilities include:
- Managing team members in benefit configuration, testing, and documentation to meet or exceed service level agreements
- Conducting performance management through scorecards and metrics, providing coaching and feedback
- Scheduling employees, tracking productivity, managing work schedules, and approving time off
- Driving process improvements and implementing best practices within the function
- Working with clients to understand benefit plan requirements and build/maintain pharmacy benefit plans
- Monitoring plan data integrity and ensuring proper benefit configuration organization
- Providing leadership support for escalations and complex configuration requests
- Communicating project status to leadership and driving workflow efficiency improvements
- Ensuring timely resolution of inquiries from internal teams like member support and customer success
You will bring 5+ years of leadership experience with direct reports (preferably in remote settings) and 8+ years of working knowledge in pharmacy benefits, benefit configuration, healthcare benefits, or claims processing. You demonstrate executive-level communication skills, ability to navigate conflict, and a coaching-oriented approach to team development. You are execution-focused, solutions-oriented, and passionate about operational excellence and process improvement. Document management experience is preferred.
Note: Applicants must be based in one of 26 specified US states (AZ, AR, CA, CO, CT, FL, GA, IN, KS, KY, MA, MN, MO, NV, NJ, NY, NC, OH, OK, PA, SC, TN, TX, UT, VA, WA, WI).
