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Assort Health is building AI agents that create continuous conversations for patients throughout their healthcare journey, replacing fragmented interactions with health systems. The company has grown from 15 people in 2025 to 250+ by end of 2026, with 20x revenue growth in 15 months and $222 million raised (including $120M Series C at $1.2B valuation). They operate the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, and 1.6 million decision pathways.
As Manager of the Agent Strategy Team, you will build and lead the team responsible for some of Assort's largest and most complex healthcare partnerships. You'll develop talented strategists, shape how the company serves health systems, and turn AI adoption into measurable improvements in patient access. Most of your time will focus on leading the team, with a small portfolio of strategic accounts.
Key responsibilities include:
- Hiring, coaching, and developing Agent Strategy Managers with clear performance expectations
- Owning team-level adoption, retention, and expansion results, helping health systems realize full value from Assort
- Shaping account assignments, capacity, and coverage based on each health system's complexity, risks, and opportunities
- Coaching the team on executive engagement and leading high-stakes conversations with clinical, operational, and technology leaders
- Using portfolio data to improve patient access outcomes, demonstrate ROI, and identify growth opportunities
- Building playbooks and operating practices that enable consistent delivery as the company scales
- Partnering with Implementation, Sales, Product, and Engineering to resolve customer challenges and inform health-system priorities
You'll work in a fast-moving environment that values Day One Drive (relentless improvement), 5-Star Focus (customer-centric), Answer the Call (ownership and accountability), and One Pulse (unified team rhythm).
REQUIREMENTS:
- Deep healthcare or health-tech experience supporting health systems, academic medical centers, or complex multi-site provider organizations
- 5–8+ years of relevant customer-facing experience, including 2+ years managing teams
- Track record of hiring and developing teams that deliver measurable retention and expansion results
- Experience helping healthcare customers adopt AI or automation and translating adoption into operational value
- Familiarity with EHR integrations (Epic, athenahealth, eClinicalWorks) and their impact on healthcare workflows
- Experience working in a startup, building processes, and navigating changing priorities
- Credibility to earn trust across executive, clinical, operational, and IT stakeholders and guide difficult conversations
- Strong analytical and product judgment, including setting targets, diagnosing portfolio risk, and communicating customer ROI
NICE TO HAVE:
- Experience scaling a customer-facing function through rapid growth
- Experience leading geographically distributed teams
- Experience developing future team leads or managers
