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Ironclad is the leading AI contracting platform that transforms agreements into assets. The Manager, Adoption Strategy leads a team of Adoption Strategists responsible for driving platform adoption across a portfolio of enterprise client accounts.
In this role, you will manage, coach, and develop a team of Adoption Strategists, setting individual goals and conducting regular performance reviews. You'll establish and refine team-level playbooks, engagement methodologies, and best practices for client discovery, rollout, and change management. While primarily accountable for team output and hiring, you'll stay directly involved with the team's highest-value or most technically complex accounts, supporting use case scoping, technical champion building, and proof-of-concept execution.
You'll own team-level delivery metrics including win rate, adoption outcomes, services revenue, time to value, renewal/expansion contribution, and engagement quality across the portfolio. You'll partner with Sales, Product, and Engineering leadership to represent the practice on strategic partnerships and escalations. Additionally, you'll own hiring, onboarding, and headcount planning for the team as client demand scales, and report team performance and capacity to practice leadership, flagging risks and resourcing needs.
The ideal candidate has a bachelor's degree in business, computer science, or related field, with 6–9 years of experience in AI/technical consulting, solutions architecture, or customer success, including 1–3 years of direct people management. You should have hands-on experience with at least one enterprise AI platform such as Salesforce Agentforce, Moveworks, or Copilot, demonstrated ability to build team processes and scale a practice through growth, and strong executive-facing communication skills for high-stakes client and internal escalations.
