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Datadog's Technical Enablement Management (TEM) team empowers customers through technical training, ensuring they maximize platform value. As Manager 2, you will lead a distributed team of Technical Enablement Managers across Asia and ANZ, serving as the most senior enablement voice in the APJ region.
You will own the positioning and enablement strategy for Sales and Customer Success teams across APJ, driving adoption and revenue growth. Key responsibilities include:
• Develop and execute enablement strategy that positions training as a value-added service, increasing consumption of offerings and driving measurable attach rates
• Build demand upstream by engaging Sales and Customer Success teams at scale, maintaining current positioning and materials, and driving consistent use of request processes
• Act as quality gate for incoming work, scoping requests appropriately and aligning demand to business needs
• Analyze customer training adoption and feedback to evaluate program ROI, informing decisions on which offerings to scale, evolve, or retire
• Develop sales tools and enablement resources to help internal teams confidently position and sell training
• Drive consistency in training delivery, content utilization, and reporting across the team
• Build and maintain intake, capacity-planning mechanisms, pre-session questionnaires, triage frameworks, and time tracking systems
• Lead, coach, and mentor TEMs across APJ through regular 1:1s, performance evaluations, and session shadowing
• Monitor team KPIs (utilization, CSAT, productivity, session delivery, attendance) and assign workload to achieve 80% productivity targets
• Champion AI tool adoption within the team to improve content creation, session prep, reporting, and identify opportunities to scale delivery
• Actively participate in recruiting, hiring, and onboarding
• Collaborate with Technical Solutions, Sales, Customer Success, Engineering, and Product teams on process improvements
You will spend significant time building awareness and credibility with Sales and Customer Success as managing delivery. The role requires up to 25% travel across APJ to drive enablement adoption and team development.
REQUIREMENTS:
• Experienced people manager, results-driven, focused on executing strategies that drive measurable business impact and revenue growth
• Strong coach and mentor who invests in career development and builds inclusive, high-performing teams; experience authoring career progression frameworks, structured onboarding, and consistent coaching cadence
• Demonstrated success building demand for services or enablement functions by proactively engaging Sales and Customer Success (not waiting for inbound requests), with measurable before/after results
• Clear communicator who can influence without authority and align stakeholders around common goals
• Ability to hold priorities firmly when demands compete, renegotiating scope while maintaining strong relationships
• Track record of choosing what not to take on and delegating rather than absorbing work
• Culturally adaptable across Japan, Korea, Southeast Asia, and ANZ, adjusting approach per market
• Direct and transparent, setting clear expectations and healthy boundaries; calm when plans change
• Exceptionally self-organized, owning scheduling, follow-up, and administrative rhythm
• Strategic thinker who balances customer needs with business goals, evaluates program ROI, and drives cross-functional alignment; track record implementing scalable enablement programs in growing companies
• Data-driven, comfortable using metrics and KPIs to inform decisions and optimize performance
• Demonstrated capability utilizing and scaling AI tooling, with growth mindset and curiosity about change
• Technically proficient with knowledge of modern infrastructure, monitoring solutions, and cloud technologies
• 5+ years experience in Training, Presales, Post-Sales, Consulting, or other customer-facing roles with history of success
• Education in Computer Science, Engineering, or equivalent experience
