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Datadog is seeking a Manager for Premier Support Engineering in Tokyo to lead a team of technical support engineers. You will manage, develop, coach, and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and work with Datadog's 400+ integrations. As a manager, you'll own your team's accountability and performance, including managing performance reviews, performance plans, and employee relations issues for direct reports.
You'll partner with Support team senior leadership to oversee team projects and initiatives aimed at improving productivity, processes, and procedures. You'll also collaborate with internal teams and customers on high-priority escalations, serving as a resource to resolve escalations from team members.
Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack. The company enables businesses to detect and resolve issues before they impact customers, trusted by Fortune 500 companies and high-growth AI leaders.
You should be passionate about people management and mentorship with previous experience leading a team, including managing other managers. You're self-motivated, detail-attentive, and have a desire for continuous learning. A critical thinker who defaults to a client-centric approach and uses data to make informed decisions. You have some programming experience, basic knowledge of Linux, and ideally active contribution to open-source projects and the engineering community.
Datadog operates as a hybrid workplace to ensure work-life harmony. The company offers best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy programs, new hire stock equity (RSUs) and employee stock purchase plan (ESPP), continuous professional development, and an inclusive company culture with community guilds and inclusion talks.
