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Salary: USD 70,000 - 72,000 / annual
Flock Safety is seeking a Location Support Specialist to own the customer hardware relocation and device replacement journey. You will manage a full portfolio of customer support cases from intake through resolution, serving as the primary point of contact for customers via phone, email, and live channels.
Key responsibilities include coordinating complex field operations across internal deployment, project management, and field strategy teams. You'll develop and refine internal support workflows to increase efficiency and reduce case resolution times, while maintaining a personal case queue autonomously and keeping cross-functional stakeholders informed on long-term initiatives.
This role bridges customer-facing support and internal operations—you'll actively coordinate across multiple communication channels, spot process bottlenecks, and document workflow improvements to scale team capacity. You'll act as a strategic partner, balancing customer satisfaction with operational priorities in a fast-paced environment.
You bring demonstrated success in customer-facing support roles with experience managing ongoing case portfolios and cross-functional projects. You navigate ambiguous situations, manage competing priorities, and communicate clearly in writing and verbally. Experience with Salesforce ticketing or CRM systems is a plus.
Flock Safety supports over 1 million criminal investigations annually and has helped locate more than 10,000 missing people. The company is 1,700 people strong with over $1B in funding, building safety technology at scale.
