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Sitecore is seeking a Learning Experience Designer to develop and deliver engaging learning experiences for customers, partners, and internal teams. The role is approximately 60-70% content development and 30-40% instructor-led training delivery.
In the content development portion, you will design and develop eLearning courses, microlearning modules, videos, assessments, and labs. You'll translate product documentation and technical concepts into learner-focused materials, create instructor-led training materials and facilitator guides, and develop scenario-based and technical lab activities. You'll build, test, and maintain content using approved authoring tools and ensure materials stay current with product releases.
For training delivery, you'll conduct virtual instructor-led training sessions, workshops, and demonstrations for customers, partners, and internal audiences. You'll explain technical product concepts, workflows, and integrations; facilitate hands-on labs and Q&A sessions; prepare and validate training environments; and troubleshoot technical issues during delivery. Note: this role requires flexibility to deliver training during EMEA business hours (3:00 PM–12:00 AM KL time), with engagements potentially spanning multiple consecutive days.
You'll collaborate with product teams, SMEs, and learning colleagues to validate technical accuracy and learning effectiveness. You'll manage assigned projects, communicate progress and risks proactively, and use learner feedback to continuously improve content and delivery. Staying current on product releases, industry trends, and learning technologies is expected.
Sitecore is a leading provider of agentic digital experience software, trusted by global brands including American Express, Porsche, Starbucks, and L'Oréal. The company is actively cultivating AI skills across teams and values empathy, accountability, clarity, and growth.
REQUIREMENTS:
- 2+ years of experience in instructional design, training, education, technical communication, or eLearning development (internship, career, or portfolio)
- Flexibility to deliver live virtual instructor-led training during EMEA business hours (3:00 PM–12:00 AM KL time)
- Excellent written and verbal communication skills; ability to explain complex concepts to technical and non-technical audiences
- Proactive and self-motivated; track record of identifying issues and communicating risks early
- Confidence presenting to groups and facilitating discussions and training sessions
- Foundational technical aptitude; ability to learn software platforms and digital workflows quickly
- Experience creating training materials, presentations, videos, job aids, or learning resources
- Strong organizational skills and attention to detail
- Ability to balance content development and scheduled training delivery
- Ability to work independently and collaboratively in a fast-paced environment
- Professional fluency in English
ADDITIONAL SKILLS THAT COULD SET YOU APART:
- Experience delivering customer, partner, or technical product training
- Experience with eLearning authoring tools (Articulate Rise, Storyline)
- Working knowledge of SaaS platforms, content management systems, digital experience platforms, marketing technology, or enterprise software
- Experience creating technical labs, product demonstrations, hands-on exercises, or guided simulations
- Familiarity with APIs, integrations, web technologies (HTML/CSS/JavaScript), data concepts, or cloud-based applications
- Experience reviewing technical documentation and collaborating with product managers, developers, or solution architects
- Familiarity with learning management systems and virtual training platforms
- Understanding of accessibility standards, adult learning principles, and inclusive design
